Frequently Asked Questions
I've lost/damaged my wallet card/certificate. Can I order replacement credentials?
Yes, you may purchase a new ACI Certification wallet card and certificate for $15. Please complete, sign and submit a Credential Replacement Order Form to ACI for processing. Accepted forms of payment include VISA, Mastercard, AMEX, check, or money order. Please note that only credit card orders can be emailed or faxed.
I never received my credentials. Where are they?
We strive to have certification exams processed and graded between 7 and 10 business days after receiving them from the examiner. If it has been more than 4 weeks, it is possible the Postal Service was unable to deliver your credentials due to a bad address. Please contact ACI to verify your address. We might be missing a house or apartment number on your record.
Am I certified?
How do I verify ACI certification?
How long will it take to get results from my exam?
You should expect to receive your testing results within 2 to 4 weeks after testing.
What’s my ID number?
If you are certified, your ID number is displayed on your wallet card. If you cannot locate your card, you can submit a Certification Identification Number Request Form to receive your personal ID number.
If you’re an ACI Member or have a www.concrete.org web login, you may find your ID number under My ACI.
When does my certification expire?
If I get certified in one state and move, is my certification still good?
Yes, ACI certifications are recognized and valid worldwide.
When is the next exam session?
To find the next exam session in your area, please refer to Upcoming Testing & Training. Not all Sponsoring Groups publish their upcoming testing on our website. If you don’t see your Sponsoring Group on this list, locate and contact your group here.
How do I register for an exam session?
You will need to contact your Sponsoring Group to register. Find your SG here.
I failed the written portion of the exam. What do I do now?
You will need to retest on the written exam if you would like to be ACI certified. A good idea might be to read over the sections and standards you did not pass the first time around. Then, you will need to register with your Sponsoring Group or Prometric to retest.
I’m supposed to attend an exam, but I need to reschedule or postpone it. Who do I need to talk to about this?
Please contact your Sponsoring Group immediately and ask them if this is something they can arrange.
If you are scheduled to test with Prometric Testing Centers, you’ll need to contact them directly to see what’s available. Cancellation fees may apply. For more information on Prometric’s scheduling and cancellation policy, please visit their website or call (800) 722-2857.
My name has changed or is misspelled on my certificate and wallet card. How can I get this fixed?
Please submit a Name Change Request Form to ACI. When we receive the form for a misspelled name, we will correct this problem and re-mail your credential.
For a legal name change, please supply a copy of the legal document(s) to support this change. If you would like replacement credentials, please submit a Credential Replacement Order Form.
I moved; how do I change my address with ACI?
You will need to submit an Address Change Form. or update your address on your www.concrete.org profile.
Can I study from an old version workbook to prep for my upcoming test?
Unfortunately, as the industry changes, we need to update our material to match these changes. Exam questions are based on the current workbook versions. If your workbook version does not match the book listed under each program's description page, you should consider getting the correct book before your next exam. Workbooks may be purchased from the ACI Store or your Sponsoring Group.
Where do I find Work Experience forms?
How do I get work experience forms for the ICC - Reinforced Concrete Special Inspector (RCSI) program?
ACI Certification Graphic Use
Can I use the ACI logo to promote my certification?
Organizations and individuals are encouraged to use this specific ACI Certification graphic on e-mail, websites, stationery, and other materials to show support of the American Concrete Institute’s certification programs. The ACI Certification name, logo, and/or graphic must not be used as proof of certification or to imply anything other than support of American Concrete Institute’s certification programs. Use of this graphic must be accompanied by the statement “Supporter of ACI Certification,” or words to similar effect, next to the graphic. To download the graphic and read full guidelines for use, visit the Marketing Tool Kit.