Table of Contents
Foreword
Introduction
0.1—General
0.2—Process approach
0.3—Relationship with ISO 9004
0.4—Compatibility with other management systems
QUALITY MANAGEMENT SYSTEMS:REQUIREMENTS
Section 1—Scope
1.1—General
1.2—Application
Section 2—Normative (standard) reference
Section 3—Terms and definitions
Section 4—Quality management system
4.1—General requirements
4.2—Documentation requirements
Section 5—Management responsibility
5.1—Management commitment
5.2—Customer focus
5.3—Quality policy
5.4—Planning
5.5—Responsibility, authority, and communication
5.6—Management review
Section 6—Resource management
6.1—Provision of resources
6.2—Human resources
6.3—Infrastructure
6.4—Work environment
Section 7—Product realization
7.1—Planning of product realization
7.2—Customer-related processes
7.3—Design and development
7.4—Purchasing
7.5—Production and service provision
7.6—Control of monitoring and measuring devices
Section 8—Measurement, analysis, and improvement
8.1—General
8.2—Monitoring and measurement
8.3—Control of nonconforming product
8.4—Analysis of data
8.5—Improvement
References
Appendix A, Model Quality Management System Manual for Designers, Construction Managers, and Constructors